All TWJ jewelry is handmade to order based on specifications you choose at checkout, and production time is 10-15 business days. This does not include weekends or holidays. Every piece is handmade from start to finish and takes extra care and time.
We ship USPS First Class Mail. You will receive an email with tracking info when your order is on it’s way.
Please double check the address you leave at checkout to make sure it is correct. Once a package has been shipped and out of our possession, we are unable to change the destination address. If you realize the incorrect address has been entered and your package has not shipped yet, please email firstname.lastname@example.org with the correct address and we will update it for you.
Please note that we have no control over the postal system. Once an order is shipped and out of our hands, we no longer have any access to it. If an item shows that it is delivered, but you do not have it, it is your responsibility to contact your local Post Office.
INTERNATIONAL ORDERS: Please note that we are not responsible for customs fees and are unable to predict what they might be. Customs fees are collected by and determined by your home country.
If you are outside the US and miss an attempted delivery, your postal carrier will likely leave a note with instructions instead of delivering the package. In most cases the carrier will take the package to your local post office where it can be picked up. If you do not pick the package up within their given time frame, your postal system may send it back to us. We are happy to reship it to you once it is back in our possession, but do require that you cover the shipping fee for the package to be shipped again.