We have a 7 day return policy, which means you have 7 days after receiving your item to request a refund or exchange.
To be eligible for a refund or exchange, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need your order number for proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we will send you instructions on how and where to send your package. Customer is responsible for all shipping cost. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at email@example.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Custom made or personalized items are not eligible for returns or exchanges. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
We will not refund an item that shows that it has been delivered. If your item shows delivered, but you cannot find it for whatever reason, it is your responsibility to contact your local Post Office for additional information. Again, we will not refund an item that shows that it has been delivered, even if you claim that you don't have it.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Items that are sent back damaged, or not in their original packaging, will receive a prorated refund amount, depending on the damage/what is missing.